FAQ

1. How to enjoy free delivery?
All orders above HK$800 are eligible for our FREE home delivery service. Orders below the above stated amounts are cash on delivery. Please note that each order can only be delivered to one destination.
You can pick up your goods at our office. The detail as below︰
Address: 47-57 Kwai Fung Crescent, Kwai Chung, N.T., Hong Kong
Service hour: Monday to Friday 09:00am to 05:00pm, Saturday 09:00am to 01:00pm

2. Can I place an order without registering?
No, you have to register as a member to place an order. However, you can still browse products of Lou Lou Food Market website and the new promotion.

3. How to register?
Click on the "My Account" button at the top right corner Click "Register" Fill in your email and password and click "Register" and fill your personal information, then click "Submit" is ok. You also receive the confirmation by e-mail.

4. How to start shopping?
After login and finish adding all the products you wish to buy to the shopping cart, you can move your mouse over the shopping cart icon at the top right corner. Click "Checkout" and you will be directed to the Step of Checkout. Finish all of Step and click "Confirm Order". Your order will be placed upon your payment confirmation.

5. How to ship out your goods?
We are using Yamato Logistics (HK) Ltd for ship out your goods.

6. Does the scope of delivery cover the whole Hong Kong?
Please check the attachment for details.

Download PDF



7. What are the payment methods I can use?
We support the payment methods of PayPal now.

8. Is the payment secure?

We will do our best to safeguard your personal information from leakage and misuse.